Cisco cucm tools. This vulnerability exists because the web-based management interface inadequately validates user input Nov 29, 2017 · A vulnerability in the web-based management interface of Cisco Unified Communications Manager could allow an authenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device. Using the Trace Analysis tool, you can specify an SDI or SDL trace, a device name, or an IP address for a Cisco CallManager service. The Cisco CallManager Serviceability CDR Analysis and Reporting (CAR) tool generates reports of information for quality of service, traffic, user call volume, billing, and gateways. 323 clients, VGC phones, or VGC virtual phones. Reporting Tools. • Double-click the BAT desktop icon. From the Server drop-down, choose a Unified Communications Manager node. \JTAPI\Client\Tools HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc. However, the tool should be used judiciously, because it can be resource intensive. Logging On to BAT Jan 11, 2016 · The following should work. The Communications Manager has a tool that’s called Bulk Administration Tool (BAT), that allows you to perform adds, updates, deletions and changes to large groups of devices. Chapter Title. CUCM Overview. It enables more effective, secure communications and can transform the way in which we communicate. The Cisco Unified Analysis Manager, a tool included with the Cisco Unified Real-Time Monitoring Tool, is used to perform troubleshooting operations. The Control Center - Feature Services window is displayed. The Cisco Tomcat service gets activated at Cisco Unified CallManager installation. This document describes Touchless Virtual Machine (VM) installation feature which is being introduced in Cisco Unified Communications Manager (CUCM) 10. From the menu, select System > SRST. Aug 25, 2008 · Step 1 Select Application > Plugins in Cisco Unified Presence Administration. 5(1)SU8 . Cluster ID. UC represents a communications paradigm shift like that of the invention of the telegraph. Log in RTMT Tool. Step 3 Perform one of the following actions: . UC Manager is the industry leader in enterprise call and session management Buy Now! Report Tool for Cisco Unified Communications is a desktop application that generates reports for Cisco Unified Communications servers within minutes. Mar 19, 2015 · User Guide for Cisco Device Assignment Tool. Cisco Unified Serviceability supports SDI (System Diagnostic Interface) trace, SDL (Signaling Distribution Layer) trace (for Cisco CallManager and Cisco CTIManager services, applicable to Unified Communications Manager only), and Log4J Command or Action Purpose; Step 1: Install and Configure VMware vCenter. Release 14 of UCM extends the product with new features for remote workers. Problem 10: Local Agent Does Not Respond, the Master or Local Agent Might Be Down. Go to Unified Communications Manager Downloads—Select your version and then look under Unified Communications Manager Updates for upgrade ISOs. Performance Counters. . Troubleshooting methods; Troubleshooting SIP Call Flows; Case studies; Troubleshooting tools - Wireshark/Translator-X . 0 wants to upgrade to CUCM 12. The Cisco CallManager Trace Gathering Tool runs as a low-priority task so that it does not disrupt higher priority Cisco CallManager functions. x and later. The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that the system has generated. Mar 14, 2024 · Cisco Unified Analysis Manager. tar file name, without the extension, in the Tar File Name field. The IM and Presence and Cisco Jabber summaries in RTMT allow you to monitor important common information in a single monitoring pane. SNMP—SNMP facilitates the exchange of management information among network devices, such as nodes, routers, and so on. Feb 27, 2012 · To install the RTMT tool on a client that is running the Linux operating system, click the Download link for the Cisco Unified CM Real-Time Monitoring Tool-Linux. <meta http-equiv="refresh" content="0;url=/download/noscript"> Jun 18, 2013 · An optional component of BAT, the Cisco Unified Communications Manager Auto-Register Phone Tool, further reduces the time and effort that is involved in administering a large system. Then, when a subscriber is being installed, an Install Wizard for Subscriber runs requesting the administartor to fill the subscriber install details. If you want alarms to be sent to a trace file, choose an SDI or SDL trace file as the alarm destination in the Alarm Configuration window in Cisco Unified Serviceability. The tool which is included with CUCM is called the CDR Analysis and Reporting Tool (CAR). My other collab products only had one parameter option at this point. Min 1 x 110 GB. The Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco CallManager IP Phones, extends to IP phones as an NT service. For more information about individual features, refer to the Cisco CallManager System Guide and the Cisco IP Phone Administration Guide for Cisco CallManager . Status: End of Support | End-of-Support Date: 31-Jul-2022. Find software and support documentation to design, install and upgrade, configure, and troubleshoot the Cisco Unified Communications Manager (CallManager). The Cisco CallManager Serviceability RTMT servlet supports the IM and Presence Real-Time Monitoring Tool (RTMT), which allows you to collect and view traces, view performance monitoring objects, work with alerts, and monitor system performance and performance counters, and so on. Problem 8: Web Page Logs Out Automatically. Step 5. You can use BAT to add, update, or delete a large number of similar phones, users, or ports In Unified Communications Manager Release 12. 0. Method 1. End any existing VMtools install: Right Click > Guest > End VMWare Tools install. System Preparation for the Cisco Device Assignment Tool. Refer to Quote Collab for modeling VM placement on a user defined Mar 12, 2018 · Export Configuration. Oct 5, 2023 · Cisco recommends that you have knowledge of these topics: Real-Time Monitoring Tool (RTMT) CUCM GUI interface and CLI sessions; Components Used. Apr 21, 2016 · Cisco Unified Communications Manager only: To access Dialed Number Analyzer to test and diagnose a deployed Unified Communications Manager dial plan configuration, analyze the test results and use the results to tune the dial plan, activate the Cisco Dialed Number Analyzer service by choosing Tools > Service Activation and choosing Tools The Real-Time Monitoring Tool provides a set of important performance counters that assist you in monitoring the overall performance of the IM and Presence service and Cisco Jabber. 5 thanks MRagheb Jun 8, 2016 · In Cisco Unified Communications Manager Serviceability, choose Tools > Control Center - Feature Services. Choose Software Upgrades > Restart/Switch-Version Cluster. PDF - Complete Book (6. Cisco Unified Serviceability provides trace tools to assist you in troubleshooting issues with your voice application. There are two methods to do this. Jun 9, 2009 · Description. Traces for the Call Back feature exist as Unified Communications Manager and CTIManager SDL and SDI records. Cisco Unified IP Phone s firmware release 8. Again, I'm asking about looking at the server itself, not monitoring a router/gateway. also, does BE6M can support CUCM 12. The Export Data window displays this: Step 2. Tools Required. Step 4 Download the installation file to your preferred location. CallManager is the call-processing component of the Cisco Unified Communications System. he has BE6M server. Step 2: Perform one of the following tasks: Mar 12, 2019 · This document describes how to collect the Cisco Unified Communications Manager (CUCM) event viewer logs, through the Real Time Monitoring Tool (RTMT). 'refresh'. From the Service drop-down list, choose Cisco CallManager. Cisco Unified Communications Manager BAT. 1. In CLI of UCCX, I do the usual utils vmtools *. Contributed by Christian Nuche (cnuche), Cisco TAC Engineer. Dec 18, 2023 · On the publisher node, login to Cisco Unified OS Administration or Cisco Unified CM IM and Presence OS Administration. Step 4: Download the executable to the preferred location on your client. 1 (3) is running on all servers in the cluster. 16900-48; The information in this document was created from the devices in a specific lab environment. May 20, 2020 · Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 11. For more information, see the Cisco Unified Serviceability Administration Guide. See Notes. To install the tool on a computer that is running the Linux operating system, click the Download link for the Cisco Unified Real-Time Monitoring Tool - Linux. Presentation Oct 15, 2019 · The built in call reporting tools in CUCM are very basic and semi-cumbersome to use. a. From the Server drop-down list, choose the Cisco Unified Communications Manager publisher node. The troubleshooting perfmon data-logging feature collects information from the following counters within the following perfmon objects. See the "Cisco Extended Functions Service" section for more information on the Cisco Extended Functions service. Watch live calls to see what digits the calling entity is sending to CUCM. 0 KB) Nov 21, 2019 · Cisco recommends upgrading Cisco Unified IP Phone s 6900 series, 7900 series, 8900 series, and 9900 series to use LSCs for TLS connection to Unified Communications Manager and removing MIC root certificates from the CallManager trust store to avoid possible future compatibility issues. You can also access BAT by browsing into Cisco CallManager Administration from a remote PC. Jan 25, 2024 · The Cisco CDR Analysis and Reporting (CAR) tool generates reports for quality of service, traffic, user call volume, billing, and gateways. Preface. Jun 8, 2016 · Because Dialed Number Analyzer uses the Cisco Unified Communications Manager database to analyze dial plans, the tool also allows you to view discard digit instructions that are specified for the dial plans. Cisco Unified Communications Manager uses route patterns to route or block internal and external calls. 3. The Cisco IP Phone window displays a list of all Cisco Unified IP Phone services that have been configured in the system. Note Enabling Trace decreases system performance; therefore, enable Trace only for troubleshooting purposes. Click the Alert Central icon. Step 3. To provide the phones with the IP address of the SRST device in CUCM use Device pools. Aug 22, 2023 · Table 1. Jun 8, 2016 · The Cisco Unified Communications Manager Bulk Administration Tool (BAT) is a web-based application that you can use to perform bulk transactions to the Cisco Unified Communications Manager database. RTMT is the easiest and most efficient so I thats the one we will focus on. Oct 27, 2021 · When you configure digest authentication for phones that are running, Cisco Unified Communications Manager challenges the identity of the phone every time the phone sends a SIP request to Cisco Unified Communications Manager. Collect the Cisco RIS Data Collector PerfMonLog log file by using the Trace & Log Central feature of the Real-Time Monitoring Tool or Command Line Interface. The considerations that this chapter presents apply to Cisco CallManager as well as the following applications that are bundled with it: Cisco CallManager Extension Mobility, Cisco IP Manager Assistant, Cisco WebDialer, Bulk Administration Tool, Real-Time Monitoring Tool, and Multi-Level Administration. Route patterns get assigned to Cisco CallManager Serviceability RTMT. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. • From the Start menu, choose Start > Program > Cisco CallManager 4. May 25, 2021 · Bias-Free Language. In order to export configuration data from CUCM, use this procedure. Step 4 Cisco Unified Cisco Unified Real-Time Monitoring Tool Administration Guide - This document describes how to use RTMT, a tool that allows you to monitor many aspects of the system (critical services, alerts, performance counters, and so on). Until Cisco Unified Communications Manager (Unified Communications Manager) includes these new certificates, you must manually add the new root and intermediate certificates to the certificate chain to trust the new Manufacturing Installed Certificates (MIC). It can be accessed with your web browser Nov 24, 2023 · Recommended ActionFor the Call Back feature, configure the Cisco CallManager service parameter, Callback Enabled Flag, to True. Enable the following Cisco Unified Communications Manager enterprise parameters: CDR File Time Interval. Problem 7: Unable to Access ELM with Firefox and Chrome. Mar 19, 2015 · Overview of the Cisco Device Assignment Tool Cisco Device Assignment Tool Overview. CUCM logs can be collected either via RTMT or the OS CLI. Most companies purchase 3rd party software (of which there are several vendors) to do more in-depth analysis on CUCM CDR records. Step 1 In Cisco CallManager Administration, choose System > Service Parameters . Scroll to the TLS Packet Capturing Configuration pane and configure the packet capturing settings. The digest credentials that you enter in this field get associated with the phone when you choose a digest user in the Cisco Unified Reporting runs as an application on the Cisco Tomcat service. Trace; Configure Trace; Trace. 4. 59 MB) PDF - This Chapter (1. Do not use the dummy MAC address option for H. I can right click VM and mount tools. Download Site. This chapter provides information about the Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco Unified IP Phone s, which acts as a service that allows users to easily and accurately report audio and other general problems with their IP phone. Cisco Unified Communications Manager Assistant provides statistical information in the CDR Analysis and Reporting (CAR) tool and provides a summary of changes to configurations in a change log. Choose System > Tools > Alert > Alert Central. NOTE: This document assumes that you are familiar with RTMT if you are unsure on how to open RTMT and use it see the following doc first: Dec 6, 2018 · Import the destination clusters CallManager certificate into the source clusters CallManager-trust and Phone-SAST-trust store. Enable the CDR Enabled Flag and the CDR Log Calls with Zero Duration Flag parameters. 0> Bulk Admin Tool > BAT 5. Select Bulk Administration > Import/Export> Export. does we need to use CUCM upgrade tool first or we do not need it any more. Cisco Unified Real-Time Monitoring Tool (RTMT) . Refer to the "Working With Trace and Log Central" chapter in the Cisco Unified Real-Time Monitoring Tool Administration Guide for information on how to view the audit logs. Since the purpose is for some API testing, I go with Application user. Specify an Instance/ Device to monitor - D ouble-click it to monitor the counter. In the Job Information section, enter the . Alerts. Apr 23, 2015 · Problem 6: Unable to Copy/Paste the Password in the End User Login Page. Problem 9: Unable to Access the Admin/User Web Page of CUCM. Allowed CDRonDemand get_file_list Queries Per Minute. The phones use a new manufacturing certificate authority (CA). UCM has a rich feature set that supports calling, mobility, conferencing, and messaging features. Allowed CDRonDemand get_file Queries Per Minute. Aug 2, 2019 · The Standard Audit Log Configuration role is to provide the ability to delete audit logs and to read/update access to Cisco Unified RTMT, Trace Collection Tool, RTMT Alert Configuration, Control Center - Network Services in Cisco Unified Serviceability, RTMT Profile Saving, Audit Configuration in Cisco Unified Serviceability, and a resource The Real-Time Monitoring Tool provides a set of important performance counters that assist you in monitoring the overall performance of the IM and Presence service and Cisco Jabber. This vulnerability is due to improper Mar 25, 2024 · Trace. Oct 31, 2023 · From Cisco Unified Serviceability, choose Tools > Service Activation. If possible, run this tool only when the Cisco CallManager system is not busy. Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUs. Jan 25, 2024 · From Cisco Unified CM Administration, choose System > Service Parameters. Dec 8, 2015 · So how do we collect these logs. Configuration Tools • ConfigurationToolsOverview,page1 • CiscoUnifiedCommunicationsManagerAdministration,page1 • CiscoUnifiedCommunicationsManagerServiceability Oct 16, 2023 · Unified Communications Manager Version 10. Dec 18, 2023 · From the Server drop-down list box, choose an Active server where you activated the Cisco CallManager service. 3(1) or later Determine Intercom Support for Cisco Unified IP Phones Dec 18, 2023 · Bias-Free Language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Jan 18, 2023 · A vulnerability in the web-based management interface of Cisco Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager Session Management Edition (Unified CM SME) could allow an authenticated, remote attacker to conduct SQL injection attacks on an affected system. When you need to add a large block of new phones, you can use BAT to add the devices with dummy media access control (MAC) addresses instead of entering each MAC Jan 22, 2019 · See the "Configuring CDR Repository Manager" chapter in the Cisco Unified Serviceability Administration Guide. The Cisco Extended Functions NT service provides support for some Cisco CallManager features, including the Quality Report Tool (QRT). In the List of Cisco IP Phone area, choose the services that you want to include in the report. Step 2. 2. The Add Upgrade Task wizard displays. To watch session video and Q&A, Please click on following links: Q&A Document. There are certain settings that may be needed on the CUCM itself before you can collect meaningful traces. Jan 22, 2019 · Refer to the "Configuring the Audit Log" chapter in the Cisco Unified Serviceability Administration Guide for information on how to configure the Audit Log. Step 3 From the Service drop-down list box, choose the Cisco CallManager (Active) service. The vulnerability is due to insufficient validation of user-supplied input by the web-based management interface of an affected Jun 7, 2023 · A vulnerability in the XCP Authentication Service of the Cisco Unified Communications Manager IM & Presence Service (Unified CM IM&P) could allow an unauthenticated, remote attacker to cause a temporary service outage for all Cisco Unified CM IM&P users who are attempting to authenticate to the service, resulting in a denial of service (DoS) condition. The Cisco Tomcat Java Virtual Machine (JVM) object provides information about the pool of common resource memory used by web applications such as Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, and Cisco Unity Connection Administration. Navigate to the CUCM 10. Jan 30, 2024 · For windows, registry is updated, [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc. This tool provides real-time information about Unified Communications Manager devices and performance counters and enables you to collect traces. Cisco Unified Communications Manager Bulk Administration (BAT) gives the administrator a fast and efficient way to add, update, or delete large numbers of phones in batches, rather than performing individual updates through Cisco Unified Communications Manager Administration. x. This can be IP phones, it could be users, could even be gateways. You can use BAT to add, update, or delete a large number of similar phones, users, or ports at the same time. This tool helps simplify your licensing when you upgrade your system and your existing users do not have Mar 25, 2024 · From Cisco Unified CM Administration, choose System > Service Parameters. 1SU2 and earlier, the Secure Onboarding feature doesn’t work if you remove the Cisco Manufacturing certificates from the CallManger-trust store, because it can’t validate the Manufacture Installed Certificates (MICs) from phones. When the Unified Analysis Manager is launched, it collects troubleshooting information from your system and provides an analysis of that information. Jan 24, 2019 · Phone Template. So it’s a really good tool, I don’t want you to just of Quality Report Tool. 1. Not so, here. \JTAPI\Client\Tools\Lib] To install the Cisco Unified JTAPI software on a Windows platform, perform the following steps: Jul 12, 2020 · Dears, I have a customer with CUCM version 11. In this Presentation, Cisco TAC Experts Amit Singh and Raees Shaikh has covered the following topics: CUCM Troubleshooting . Choose System > Performance > Open Performance. The documentation set for this product strives to use bias-free language. 07 MB) View with Adobe Reader on a variety of devices To install the tool on a computer that is running the Linux operating system, click the Download link for the Cisco Unified Real-Time Monitoring Tool - Linux. 94 MB) PDF - This Chapter (1. 0 or later Microsoft Internet Explorer (IE) 7 or Internet Explorer 8 or FireFox 3. cisco. Step 1: Enter server details. The report subsystem gathers information from other servers by using an RPC mechanism via HTTPS. If the Cisco IP Voice Media Streaming application is deactivated, check the corresponding check box and click Save. Run utils vmtools refresh. Notes: Run Collaboration Sizing Tool (CST) for prescriptive guidance on VM specs. Step 4. Aug 22, 2023 · To download the COP files and the Readme files, go to https://software. The Cisco Extended Functions service supports the QRT feature. Learn about Version 12. You can go for either End User or Application user. Step 5: To install the Windows version, double-click the RTMT icon that displays on the desktop or locate the Tool mainly for developers or anyone who wants an easy way for testing any web APIs (including Cisco's AXL API). Refer to Cisco Collaboration Infrastructure for all other details on hardware and VMware support. Open Cisco CallManager Administration and choose Application > BAT. Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, data, and mobility products and applications. From the Server drop-down list, choose the server on which the Cisco CallManager service is running. The calls I'm interested in are tandem calls that come in to CUCM on SIP trunks and then go right back out of CUCM to another entity, like Microsoft Unified Messaging server, for Aug 22, 2014 · Bias-Free Language. Console/SSH to device and run: utils os secure permissive. Add the Resource Available counter from Cisco MTP Device from the Tree. Oct 12, 2021 · In the tree hierarchy, double-click Tools. If you are planning to install the RTMT tool on a computer that is running the Microsoft Windows operating system, click Download for the Cisco Unified Presence Real-Time Monitoring Tool-Windows. The Reboot Cluster Settings window appears with sliders that display the reboot sequence per node This option gives a unique device name to each CTI port in the form of dummy MAC addresses that you can manually update later using the Cisco Unified Communications Manager Administration or the UnifiedCM Auto-Register phone Tool. Postman ; Cisco Unified Communications Manager; Step 1: Create Standard AXL API User in CUCM. Upgrade Files to Download; Files to Download. 1 RTMT. The supported products for this upgrade are Cisco Unified Communications Manager, IM and Presence Service, Cisco Unity Connection, Cisco Unified Contact Center Express, and . Nov 24, 2023 · Table 1. Make sure that Cisco Unified CallManager 5. CAR uses data from Call Detail Records (CDRs), Call Management Records (CMRs), and the Unified Communications Manager database in order to generate reports. From the Service drop-down, choose Cisco CallManager. Step 2: Enter report settings such as report name and format. ePub - Complete Book (108. Step 1. From the Service drop-down list box, choose the Cisco CallManager (Active) service. Add the performance counter you want to create an alert in the monitoring page. Definition. Apr 8, 2015 · 3. The information in this document is based on these software and hardware versions: CUCM version 12. x or Safari 4. Mar 31, 2022 · For example, you can start the Cisco CallManager Serviceability RTMT service thereby allowing administrators to use the Real-Time Monitoring Tool to monitor the health of your system. . Available options are 'status' and 'upgrade'. Procedure. Check the Cluster Nodes check boxes that are part of the upgrade from the list of nodes. Locating the Call Back Log Files. Step 2 From the Servers drop-down list box, choose the Cisco Unified Communications Manager server. VMware vCenter is required only when you are migrating from Cisco Business Edition or Tested Reference Configuration (TRC) hardware to UC on UCS specs-based or third-party server specs-based hardware. Step 2 Click Find. 18 MB) View with Adobe Reader on a variety of devices. Traces and Logs. Data is automatically retrieved and reports generated within minutes. B. The dynamic memory block stores all objects that Tomcat and its web Apr 7, 2021 · Cisco ® Unified Communications Manager (UCM) is the core of Cisco’s collaboration portfolio. Step 3: Generate the report. Note CAR does not handle iDivert calls (feature to divert calls to voice messaging system) and treats them as normal calls. RTMT is the tool we use in downloading logs from CUCM. 2. From the Cluster drop-down list and the Product drop-down list, choose the cluster and product on which the nodes are to be upgraded. Click the right arrow to add the chosen service to the Selected Cisco IP Phone box. Profiles and Categories. Serviceability Tools; Term. Feb 22, 2021 · About Cisco Unified Communications Manager Bulk Administration Tool The Unified Communications Manager Bulk Administration Tool (BAT) is a web-based application that you can use to perform bulk transactions to the Unified Communications Manager database. In the earlier releases, after direct refresh upgrade, although Cisco Unified Communications Manager was upgraded to the new version, it used to switch back to its older Enable Call Record Logging—In Cisco Unified Communications Manager Administration, go to the Service Parameter Configuration window, and choose the Cisco CallManager Service. Under System, configure values for the following parameters Mar 26, 2016 · VMware tools in viClient/vCenter Web Client shows not installed. 5. Step 2 From the Server drop-down list box, choose an Active server where you activated the Cisco CallManager service. Cisco Unified Communications Manager (CUCM), also commonly refered to as Cisco Unified CallManager (CUCM) and Cisco CallManager (CCM), is a software based IP call agent platform sold by Cisco Systems. Apr 3, 2024 · Install manufacturing CA certificates. Start VMTools install: Right Click > Guest > Install/Upgrade Vmware tools. Jan 24, 2014 · 1. The following sections describe these reporting tools. Cisco Unified Communications Manager Release 6. PDF - Complete Book (1. May 23, 2014 · Configure the Phones in the branch site to use SRST as the fallback service. The Service Parameter Configuration window appears. Click Add Upgrade Task. N. Use the Bulk Certificate Tool and complete these steps on both the source and destination clusters. Click Advanced. Oct 27, 2014 · This document describes the Real-Time Monitoring Tool (RTMT), which is a useful tool to check information on the Cisco Unified Communications Manager (CUCM) about the health status of the system, registered phones, Computer Telephony Integration (CTI) connections, and so on in a user-friendly table format. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Performance Counters and Alerts. See Notes section for VM Configurations and IOPS requirements . CDR Enterprise Table 1. Unified CM Upgrade ISO. x administration page. Use the Cisco Device Assignment Tool (Device Assignment Tool) to assign users to devices in Cisco Unified Communications Manager Releases 6. com, click Software Download link under Download & Upgrade section, and navigate to the Unified Communications > Call Control > Cisco Unified Communications Manager (CallManager) > <Version> > Unified Communications Manager/CallManager/Cisco Unity Connection Utilities. Click Next. iobghaaliofzukaiytrc